Keeping Clients Happy
Below is a checklist of strategies for keeping clients happy. Happy clients pay bills promptly and refer new cases. See the articles and books below for more tips on keeping clients happy. Client Checklist Accommodate clients with mobility issues Adopt technical innovations Celebrate personal milestones Communicate periodically with status updates Keep reception areas attractive Meet deadlines and priorities Offer hospitality (e.g. beverages and snacks) Publish newsletters with preventive law tips Smile in-person and on the phone Use client portals for messaging, etc. Articles Appointing a Chief Happiness Officer Client Management Communicating with Clients Correcting Mistakes Dealing with Difficult Clients Getting Clients to Do Their Homework Improving Hospitality Including Fun at Work Managing Clients Keeping Clients Happy Making Offices Hospitable Portals for appointments, billing, and messaging Providing Exceptional Service Strategies for Client Service Using Greeting Cards Bo