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Keeping Clients Happy

Below is a checklist of strategies for keeping clients happy.  Happy clients pay bills promptly and refer new cases.  See the articles and books below for more tips on keeping clients happy. Client Checklist Accommodate clients with mobility issues  Adopt technical innovations  Celebrate personal milestones Communicate periodically with status updates Keep reception areas attractive Meet deadlines and priorities Offer hospitality (e.g. beverages and snacks) Publish newsletters with preventive law tips Smile in-person and on the phone Use client portals for messaging, etc. Articles Appointing a Chief Happiness Officer Client Management Communicating with Clients Correcting Mistakes Dealing with Difficult Clients Getting Clients to Do Their Homework Improving Hospitality Including Fun at Work Managing Clients  Keeping Clients Happy Making Offices Hospitable Portals for appointments, billing, and messaging Providing Exceptional Service Strategies for Client Service Using Greeting Cards Bo

Improving Speaking Skills

Speaking can attract clients, build reputations, and win cases. Remember to speak with enthusiasm, project your voice, and vary your pace, pitch and volume, and use the power of the pause. For more tips, read articles about public speaking ,  speaking style , speeches that attract clients ,  talking tips , and using your voice effectively . For in-depth study, read books for lawyers about  Being Articulate ,  Presentation Skills ,   Storytelling Techniques ,  and  Speaking Outside the Courtroom . Visit article archives maintained by the  National Speakers Association , the Public Speaking Project , and Toastmasters . .   

Improving Offices

Well-designed offices can attract clients, boost productivity, and enhance well-being. Improve your office by adding amenities, displaying artwork, creating areas for socialization, increasing natural light, improving air quality, and using soothing colors.  Welcome clients and recruits by posting a video tour at your website. See below for articles and video tours to get design ideas for your firm. ARTICLES Checklist for Office Design Designing the Hybrid Office Enhancing Reception Areas Faci litating Collaboration Improving Offices Going Virtual Office Design Open environments Money saving designs Small firm layouts Reception areas Reducing Size of Offices Reimagining the Office Tips for legal professionals Transitioning after Covid Trends in law office design VIDEO TOURS Ben Glass Law (Fairfax, VA) Benincasa Law Firm (Verro Beach, FL) Blick Law Firm (Tampa, FL) Corson and Johnson (Eugene, OR) John J Malm & Associates (Naperville, Illinois) McClure Law Group (Dallas, Texas)

Preventing Covid

Covid may continue for years and flare up at different times and places . Proactive employers are slowing down re-openings, making masking mandatory, and requiring immunizations. Individuals can be proactive by getting a booster, resuming masking, and following the additional tips listed below. Monitor the  Coronavirus situation and adjust practices for new developments. For more tips, read the CDC's  Recommendations for Individuals   and HBR's Guide for Employers . See articles about Breakthrough Covid ,  Covid Proofing Offices ,  Delayed Reopenings ,  Delta FAQ's ,   Expert Advice , New Guidance ,  Preparing Firms for Next Outbreak ,   Protecting Yourself ,  Staying Safe , Vaccinations , and   When Covid Will Peak . Also see AARP’s state-by-state Summary of Covid Restrictions . TIPS FOR INDIVIDUALS Activity - avoid public places and resume curbside pickups from groceries and restaurants Dining - limit patronage to restaurants with outdoor dining and wear a mask when not

Preventing Burnout

Burnout can lead to career changes, low morale, and reduced productivity. Individuals can avoid burnout by getting support, reducing workloads, seeking affection, staying socially connected, and taking sabbaticals. Firms can prevent burnout by offering part-time tracks, providing socialization, and reducing stress.  For more tips, consult the articles, books, and websites listed below.   Articles Adopting Bar Initiatives   Assessing Social Media Use Avoiding information Overload Being Mindful Coping with Job Pressure Crying to Relieve Stress Hiring a Burnout Advisor Organizing Social Activities Preventing Lawyer Burnout Promoting Well-Being Recognizing Problems Preventing Burn-Out Protecting Attention Smiling for Well-Being Walking to Reduce Stress Well Being With Water Therapy Books   Addicted to Busy Preventing Burnout The Happy Lawyer Websites Lawyer Well-Being   Very Well Mind   Work-Life Balance