Keeping Clients Happy
Below is a checklist of strategies for keeping clients happy. Happy clients pay bills promptly and refer new cases. See the articles and books below for more tips on keeping clients happy.
Client Checklist
Accommodate clients with mobility issues
Adopt technical innovations
Celebrate personal milestones
Communicate periodically with status updates
Keep reception areas attractive
Meet deadlines and priorities
Offer hospitality (e.g. beverages and snacks)
Publish newsletters with preventive law tips
Smile in-person and on the phone
Use client portals for messaging, etc.
Books
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