Keeping Clients Happy

Below is a checklist of strategies for keeping clients happy.  Happy clients pay bills promptly and refer new cases.  See the articles and books below for more tips on keeping clients happy.

Client Checklist
Accommodate clients with mobility issues 
Adopt technical innovations 
Bill monthly with fair and reasonable fees
Celebrate personal milestones
Communicate periodically with status updates
Express empathy and ask clients about their concerns
Keep reception areas attractive
Meet deadlines and priorities
Offer hospitality (e.g. beverages and snacks)
Publish newsletters with preventive law tips
Reply promptly to calls, emails, and texts
Smile in-person and on the phone
Use client portals for messaging, etc.

Books





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