Preventing No Shows
Missed appointments cause lost income. Last-minute cancelations and no-shows can interrupt workflow, reduce productivity, and waste waste time. Below are tips to prevent no-shows and resources for implementing them. Tips Appointments - use an app for self-service booking and re-scheduling of appointments. Chat - use live chat and appointment helplines so clients can contact staff. Deposits - require deposits and retainers that can be used to pay no-show fee. Follow-up - reach out to no-shows to politely bill them and re-book. Policy - adopt a written policy; post at website and insert in retention agreement. Reminders - use an app to automate reminders by email and text message. Rewards - create a lottery for gift card to reward clients for keeping appointments. Virtual - offer Zoom appointments that are easier to attend and less likely to be missed. Waitlist - create a digital wait list to allow clients access to earlier appointments. Apps Calendly (booking) Clio (booking a...