Communicating with Clients

"The medium is the message" is a phrase made popular in 1964 by Marshall McLuhan in his best-selling book about media.  For maximum impact, carefully select the medium when communicating with clients, lawyers, and staff. See below for communication options and articles, books, and samples of them. 

Alternatives
Articles - publish articles online and in print to enhance your reputation
Face-to-face - best for emotional or difficult topics
Email - useful for assigning tasks, following-up, and seeking clarification
Letters - useful for formal communications and transmitting documents
Memos - report research results
Meetings - best for complex and controversial matters
Note cards - use for informal communications to express concern or gratitude 
Phone Calls - useful for dialogue about complicated subjects

Social Media - effective for staying connected

Texts - limit use to short messages

Video - effective for courtroom presentations and marketing legal services

Voice Memos - limit use to family and friends

Webinars - popular for educating and marketing 


Articles

Business Communication Tools

Communicating with clients

Choosing the right medium

Deciding Whether to Call, Text, or Meet

Ethical considerations

Etiquette for Voice Memos

Getting Past Spam Filters

Office communications

Increasing employee engagement

Improving Client Communications

Managing Clients

Marketing

Opinion letters

Sending Emails

Responding to Emails

Texting for Lawyers

Thank you notes

Using Client Portals

When to Use Email

Workplace communications


Books

Effective Communication

Legal Literacy

Legal Writing

Letters for Litigators

Online Publishing


Blogs

Client portals

Delivering documents

Email etiquette

Letter writing

Using social media


Samples

Briefs

Letters

Opinions

Notes

Research memos. 





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