Using Client Testimonials

Feedback enables firms to evaluate client satisfaction, determine client need for additional services, and provide testimonials for firm websites. Seeking feedback shows clients that you care about them. Methods include adding a Feedback Form to firm websites, emailing surveys, inserting questionnaires with invoices, and inviting clients and staff to serve on advisory panels. For more tips, read articles about advisory boardsfeedback programs, client surveys, creating testimonialsethical considerations, survey techniques, questionnairesresponding to feedback, seeking feedback, and survey tips and techniques. View samples of online questionnaires and feedback forms. Also see printed forms of client surveysexit questionnaires, and our blog posts about managing reputations and marketing plans. Remember to check ethical requirements of your state bar before publishing testimonials. Below are links to sample Testimonial Pages at solo and small firm websites.

Sample Testimonial Pages

Breakstone White & Gluck; Dedham, MA; 

Grife Law Firm; Boca Raton, FL

Miller & Zois; Baltimore, MD

Phancao & Shaffer; Irvine, CA

Law Office of David M. Goldman; Ponte Vedre, FL


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