Knowing Your Clients

Knowing your clients can help attract business, detect conflicts, screen risks, and win cases. Asking the right questions can help you assess client needs and set expectations. See below for tips and articles to help you implement them. 

Tips
Ask for feedback on your invoices and website
Meet clients at their place of business 
Regularly meet with clients in-person, online, and by phone
Review comments submitted on your blog and social media
Send out surveys to get feedback
Take clients to lunch to develop rapport
Use data analytics to assess client needs

Books

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