Improving Client Relations
Happy clients pay bills timely, bring new cases, and refer prospects. Improve your client relations with welcome emails, client surveys, providing live chat at websites, going visiting clients at their offices. . Display the 10 Commandments of Client Relations in your Reception Area to let clients and staff know that relations are important at your firm. Read articles about client relationship software, keeping clients happy, improving the client experience, and what clients want. For in depth study, read ABA books about Business Etiquette, Relationship-Driven Lawyering and Using the Power of Relationships to Transform Your Firm and Yourself.